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Shipping

Shipping policy

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

Domestic Shipping Rates and Estimates

Shipping rates: We charge a $2.99 shipping fee for orders under $50 CAD, and provide free shipping for orders over $50CAD within Canada.

Estimate delivery time: Currently, we ship out all the orders from our headquarter Richmond, BC. The following chart is to provide a rough estimate for order to arrive at major cities in different province in Canada.

 Destination

 Estimated delivery time

 BC, AB, MB, SK

 1-4 business days

 ON, QC

 4-6 business days

 NB, NF, NS, PEI 

 6-8 business days

Local delivery

Depending on the destination and our availability, we may deliver the order ourselves to close by areas. 

Deliveries are made from 11 am on Weekday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

 

In-store pickup

If local customers decide to pick up the order at our store, we can certainly accommodate. Nonetheless, in the current situation, we are taking necessary precautions and we would require customers to wear face mask when picking up their order. For orders over $50 CAD, we will provide a small gift for customers picking up their orders.

After placing your order, it will be prepared and ready for pick up within 1 business days. We will send you an email when your order is ready.

Our in-store pickup hours are 2 pm to 4 pm on weekdays, and by appointment only on weekends. Please have your order confirmation email with you when you come.

 

International Shipping

At this time, we don't offer free international shipping. Please contact us and we will check the rate for you!

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Artemis Whelping Company Ltd. is not responsible for these charges if they are applied and are your responsibility as the customer.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification with tracking number, which you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 8 days of receiving your shipping confirmation email, please contact us at info@awcpet.com with your name and order number, and we will look into it for you.

 

Shipping to P.O. boxes

Although not recommended, we do offer this service. We will use viable courier service for different destination. 

 

Refunds, returns, and exchanges

We accept returns up to 10 days after delivery, and we will issue the refund after inspecting condition of the product. 

In the event that the order arrives damaged in any way, please email us immediately at info@awcpet.com with your order number and a photo of the item’s condition. Customer has the option to choose for a exchange of product or a full refund, return shipping cost will be at the expense of us for this situation.

Please note, if return is not due to quality issue, customer can either buy shipping label, or ask us for a prepaid shipping label, the shipping cost will be deducted from the total refund.

If you have any further questions, please don't hesitate to contact us at info@awcpet.com.